Layout Table~~~~692~692~~

delivery & returns~DELIVERY

Wherever possible your order will be sent within 24 hours (subject to stock availability and payment clearance).

Delivery Options
Standard UK Delivery: this is charged at £2.50 for orders up to a value of £20. All other orders are charged at £3.50 per UK delivery address, regardless of the number of items ordered. Delivery is FREE on all orders over £150. Your parcel will be sent 1st Class by Royal Mail and should be with you the following day but please allow up to four working days. Please be aware that no post will be sent on Saturdays, Sundays or Bank Holidays.

Next Day UK Delivery: being a small company, the office is not always manned so this service is not always available. When available, it will be listed as an option on the checkout page. This is charged at £6.95 per UK delivery address. Orders must be received by midday. Orders received before midday on Fridays will be delivered on Mondays. A signature will be required on delivery.

European Delivery: this is charged at £5.95 per European delivery address for orders up to 1kg in weight (approximately two pairs of pyjamas). Your parcel should be with you within four working days but please allow up to ten. If your parcel weighs more than 1kg, I will contact you to inform you of any extra delivery costs.

Rest of World Delivery: this is charged at £9.95 per Non-European delivery address for orders up to 1kg in weight (approximately two pairs of pyjamas). Your parcel should be with you within five working days but please allow up to ten. If your parcel weighs more than 1kg, I will contact you to inform you of any extra delivery costs. Please note that you will be responsible for any taxes or duties that may be levied by the destination country. In most cases, there will be no charges, but please contact your local customs office for more information as it varies from country to country. Mail order items will pass duty-free into the USA if they are worth less than $200 USD.

---

Signing for your Order
A signature is ONLY required if you are ordering more than £200 worth of goods, or taking a next day delivery service.

Gift Wrapping
If requested, all orders are beautifully wrapped for free. If you would like me to enclose a personal message from you, please let me know when you place your order.


RETURNS
Pan's promise: if for any reason you are not entirely happy with your order, you can return it to me within 28 days for a full refund or exchange. All items must be returned in their original condition, unwashed and unworn.

---

Refunds
Simply complete the returns form which came with your delivery and send the item(s) back to:
pj pan, barrow view, ebbesbourne wake, salisbury, wiltshire, SP5 5JG.

On receipt of your returned item(s), I will credit your original method of payment excluding any delivery costs (in the unlikely event that your items were faulty when they reached you or were not the items you ordered, I will of course reimburse all delivery costs).

Please note that pj pan is not responsible for return postage, nor does it accept liability for goods lost or damaged in the post. I therefore advise you to obtain proof of postage from the post office or return the items via recorded delivery.

Exchanges
Please return the item(s) as instructed above and mark on the returns form which item(s) you would like me to send in their place. You will not be charged delivery costs when I send your new order (applies to UK only).

~~~692~693~~