CURRENT STATUS: DISPATCHING ORDERS
28th April: We have re-introduced UK Guaranteed Next Working Day as a delivery option, but please note Royal Mail are guaranteeing delivery by 9pm (not the usual 1pm).
25th March: We would like to let you know about the steps PJ Pan is taking during these uncertain times. Despite everything going on around us, we are doing our best to continue as normally as possible. We remain open for business and continue to dispatch orders, however we have taken a number of steps to ensure that we operate in a safe and appropriate manner.
Fulfilment is being managed by a single member of staff who takes a short rural commute in a private vehicle. Other members of staff are working from home and will be manning the phones. In order to manage fulfilment more efficiently we are now only dispatching orders on Mondays, Wednesdays and Fridays (excluding any Bank Holidays). Our post is collected on these days at about 1pm. We have created contactless drop-off and collection points for delivery drivers.
We continue to monitor our delivery methods and have removed the option of our Guaranteed Next Day delivery service since this can no longer be assured be Royal Mail, however Premium UK, Standard UK and International deliveries remain unaffected. We will take every possible step to ensure the safety of our customers and staff and we will remain open for as long as as it is safe, appropriate and permitted. Please note that we remain open for online and telephone orders, but for the time being it will not be possible to visit us at our office and warehouse.